FAQ
Frequently Asked Questions
Package & Eligibility
We tailor our services and costs to suit your package and needs. We offer
transparent pricing, and we do not charge a basic daily fee.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation.
Costs & Funding
You can start by contacting My Aged Care on 1800 200 422 or visiting
myagedcare.gov.au. If you need help, our team at Azure can assist you through
every step of the process—from registration to assessment.
No. At Azure, we don’t charge any exit fees or hidden charges. You have complete
flexibility and transparency.
- Azure does not charge a basic daily fee.
- The income-tested care fee is determined by Services Australia and depends
on your income. We can help you check whether this applies to you.
Absolutely. Our Care Partners work with you to build a personalised budget, ensuring
your funding goes where it matters most to you.
Services Offered
Your Support At Home Package can be used for a wide range of services, such as:
o Domestic assistance
o Personal care
o Meal preparation
o Allied health (e.g., physio, OT)
o Social support
o Transport
o Equipment & modifications
o Nursing Care with Geriatrician support
We adhere to the guidelines set out in the Inclusions and Exclusions for services and
AT-HM under Support @Home Program
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation.
Care Staff & Support
Our team includes experienced support workers, nurses, and allied health
professionals. All staff are qualified, background-checked, and trained—many by
geriatricians.
Your comfort is our priority. If you’re unhappy for any reason, we’ll listen to your
concerns and quickly arrange a suitable alternative.